Chats scattered across apps
WhatsApp on one phone, Instagram DMs on another, emails in a third place, and nothing in one view.
One inbox · One AI agent · One CRM
Nawa connects WhatsApp, Instagram, Messenger, TikTok, email and SMS to one shared team inbox. AI Auto-Pilot answers from your own knowledge around the clock and hands over to the right person when it is unsure. Every chat becomes a contact you can follow, grow and measure.
Instead of jumping between platforms and following chats in several windows, Nawa gives you one customer relationship management view to follow every customer conversation and organize your team's work, simply and flexibly.
SMS through Twilio, Vonage, MessageBird, Telnyx, your own provider, or an Android phone used as a SIM gateway.
Why Nawa
WhatsApp on one phone, Instagram DMs on another, emails in a third place, and nothing in one view.
Two people reply to the same customer, or nobody does.
Customers write in the evening and wait until the next morning.
There is no history of leads, campaigns or customer satisfaction.
With Nawa
Every message, on every channel, answered fast by the right person or by AI, and measured.
The platform
Everything you need to manage customer communication with more clarity, inside one Nawa space.
Unified inbox
A real-time team inbox on desktop and mobile, with media, voice notes, templates and the full history of every customer.
AI Auto-Pilot
An AI agent that replies from your own knowledge, learns from your team and hands over when it is unsure.
Grow and retain
Every chat becomes a contact with its source, stage and tags, ready for your next campaign.
Run the team
Assign chats, organise teams, control access and see how every person performs.
Inbox and automation
Bring customer messages and comments into one view inside your CRM, and follow every conversation easily instead of jumping between platforms.
Every conversation in its place, and every customer gets your attention.
Save your team time by organizing conversations and routing them to the right person, and use saved replies to answer customers faster.
Less time organizing tasks, more time for your customers.
How it works
From sign-up to your first AI-answered message, without a long setup project.
Sign up and create your business space in the same step.
Add WhatsApp, Instagram, Messenger, email or SMS from the channel catalogue.
Invite employees, set roles and restrictions, and group them into teams.
Add your files, website and FAQs, test the agent, then switch it on.
A conversation in Nawa
This is what happens when a customer writes to your business.
On any channel. Nawa creates or matches the contact and records the ad that brought them.
It replies from your knowledge, or hands over to a person when it is unsure.
The chat is assigned, and teammates see who is viewing and typing.
Reply with snippets, templates, media or a payment link, and leave internal comments.
A satisfaction survey goes out when the chat closes, and the rating is credited to that employee.
Fahad
WhatsApp · from an Instagram ad
Do you have Oud Royal 100 ml? I'd like it delivered to Jabriya.
Auto-Pilot
Yes, Oud Royal 100 ml is available for 32 KWD, and we can deliver to Jabriya tomorrow. Would you like to order?
Is there a discount if I take two?
Auto-Pilot handed the chat to Sara · Sales
Sara
Hi Fahad, two bottles come with 10% off. Here is your payment link.
Chat closed
How was your experience with Sara?
Rated 5 of 5
AI Auto-Pilot
Auto-Pilot replies to customers day and night from your own knowledge, in Arabic or English, and knows when to call a person.
Set the agent's name, tone, instructions and reply length for each space.
Upload files and add website links and FAQ lists for the AI to answer from.
Approved answers learned from your team's corrections and from closed chats.
Below the confidence threshold you set, the chat goes to a person automatically.
Your employee can ask the knowledge base or take a suggested reply.
Try an agent from the dashboard, limit it to chosen channels and set a reply delay.
Everything included
Every line below is a capability in the product today.
Tell us about your business and we will help you set up your Nawa space.
Industries
Nawa adapts to how each industry talks to its customers.
The WhatsApp commerce assistant runs a guided ordering flow and replies in Arabic, English or Russian, detected automatically.
How it runs
Security and reliability
The platform qualities that come with every Nawa space.
Each space's contacts, chats, AI and settings are kept apart. Presence and typing never cross spaces.
Messages, statuses, assignments and presence update live.
Deactivate someone or change a password and they are signed out of every device at once. Permissions refresh live.
Decide who can create, read, update or delete in each part of Nawa.
Bilingual throughout and right-to-left ready, from the dashboard to AI replies and surveys.
Work from the web dashboard or the Nawa mobile app, with media stored in the cloud and shareable links.
Mobile app
The Nawa app keeps your team answering customers away from the desk, with the same inbox, contacts and AI as the dashboard.
Chats
Pricing
Plans that help you organize customer conversations and make your team more efficient with a customer relationship management platform, sized to your needs and the way you work.
Free
For small teams moving customer chats into one shared inbox.
Coming soon
For teams that want AI answers, campaigns and reports.
Custom pricing
For agencies and businesses running many spaces.
FAQ
Can't find your answer? Our team is happy to help.
Still have a question?
Contact usWhatsApp Business Platform, Instagram, Facebook Messenger, TikTok, email over SMTP / IMAP, and SMS through Twilio, Vonage, MessageBird, Telnyx, your own provider or an Android phone. Google Messages and Google Business Profile are supported too.
Yes. Nawa works in Arabic and English throughout, including AI replies, surveys and WhatsApp flows. The WhatsApp ordering flow also supports Russian.
You set a confidence threshold. When Auto-Pilot is unsure, it hands the chat to a person automatically. Your team's corrections become approved answers in the AI memory.
You choose for each agent: OpenAI, Anthropic Claude, Google Gemini, DeepSeek, Nawa's own knowledge (RAG) engine, Meta Business Agent, or your own webhook.
Yes. Your whole team works from one shared inbox for every connected channel. Chats are assigned to people, and everyone sees who is viewing and typing, so two people never answer the same customer.
Yes. Each space has its own channels, team, AI agent, data and settings, fully isolated from other spaces.
Yes. One login can reach many spaces through the space switcher, and operator access is recorded per space.
Yes. Nawa has mobile apps for iOS and Android, and works in the browser on desktop and mobile, with push notifications.
You can go live in one sitting: create your space, connect your channels, invite your team, then add your knowledge and switch on Auto-Pilot.